Last Updated: August 14, 2026
At ShopMeenakari, we want you to be happy with your purchase. If you receive a product that is damaged, defective or different from what you ordered, please contact us within the applicable return or exchange period.
1. Return & Exchange Period
Return or exchange requests must be raised within:
—– days from the date of delivery.
Requests received after this period may not be accepted.
2. Eligible Products
A product may be eligible for return or exchange if:
You received a damaged product.
You received a defective product.
You received a wrong product.
The product is significantly different from the product ordered.
The product meets all other conditions mentioned in this policy.
All return or exchange requests are subject to verification by ShopMeenakari.
3. Product Condition
To be eligible for a return or exchange, the product should generally be:
Unused.
Unwashed.
Unworn.
Free from stains, perfume, makeup or other marks.
In its original condition.
Returned with original packaging, tags and accessories, where applicable.
Products that have been used, washed, altered or damaged after delivery may not be accepted.
4. Saree-Specific Variations
Sarees, particularly handloom, handcrafted or traditionally produced products, may have minor variations in:
Colour
Texture
Weaving
Embroidery
Print
Design
Fabric appearance
Minor variations caused by the manufacturing or weaving process may not be considered defects.
Colours may also appear different depending on the customer’s screen or device.
5. Damaged Products
If your product arrives damaged, please contact us as soon as possible after delivery.
We may require photographs or videos showing:
The product.
The damaged portion.
The outer packaging.
Shipping label.
Product tags.
An unboxing video may also be requested to help verify certain damage or missing-item claims.
Return/Exchange Contact: — +91 9874585350
6. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within:
—– days of delivery.
Please provide your order number and photographs of the product received.
After verification, we may arrange an exchange or provide another appropriate resolution.
7. Non-Returnable Products
The following products may not be eligible for return or exchange unless they are received damaged, defective or incorrect:
Products that have been used or worn.
Products that have been washed.
Products altered or modified by the customer.
Products damaged after delivery due to customer handling.
Products without required original tags or packaging.
Products specifically identified as non-returnable on the product page.
Products returned after the permitted return period.
8. Return Request Process
To request a return or exchange:
Step 1: Contact us at — +91 9874585350
Step 2: Provide your order number and reason for the request.
Step 3: Provide photographs/videos if requested.
Step 4: Our team will review the request.
Step 5: If approved, we will provide return instructions.
Please do not send products back without receiving return instructions from ShopMeenakari.
9. Return Shipping
Return shipping arrangements will depend on the reason for the return.
For approved cases involving damaged, defective or incorrect products, ShopMeenakari may arrange or provide appropriate return shipping assistance.
For other return requests, applicable return shipping charges may be the responsibility of the customer.
10. Exchange
If an exchange is approved, the replacement product will depend on availability.
If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund or another suitable option.
11. Refunds
If a refund is approved, the refund will normally be processed through the original payment method where possible.
Estimated Refund Processing Time: —– working days.
Actual time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.
12. Cash on Delivery Orders
For eligible COD orders, refunds may be processed using an appropriate alternative payment method.
Customers may be required to provide valid bank or UPI details where necessary for processing a refund.
Refund Method for COD Orders: —–
13. Order Cancellation
Cancellation requests should be submitted before the order is shipped.
Once the order has been dispatched, cancellation may not be possible.
Please contact us as soon as possible if you wish to cancel your order.
Cancellation Contact: — +91 9874585350
14. Missing Items
If any item appears to be missing from your package, please contact us immediately.
We may request photographs or videos of the package, packaging materials and shipping label to investigate the issue.
15. Return Inspection
All returned products may be inspected after they are received.
If the returned product does not meet the requirements of this policy, the return or exchange may be rejected.
In such cases, the product may be returned to the customer.
16. Exceptions
ShopMeenakari reserves the right to review individual cases and determine the appropriate resolution based on the circumstances, product condition and available evidence.
17. Changes to This Policy
ShopMeenakari may update this Return & Exchange Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
18. Contact Us
For return, exchange or refund-related queries:
ShopMeenakari
Amarpalli, Dum Dum, South Dumdum
West Bengal โ 700074, India
Email: — shopmeenakari@gmail.com
Phone: — +91 9874585350
Return/Exchange Period: —– days
Business Hours: — 10:00 AM โ 7:00 PM (Monday โ Saturday)